Privacy policy

Dubai Airports is committed to respecting your privacy and protecting your personal information. We recognise our obligation to keep sensitive information secure and have created this statement to share and explain the current information management practices on our websites. The handling of all personal information by Dubai Airports is governed by the UAE and Dubai privacy and security acts.

We are committed to protecting your privacy whether you are browsing for information or conducting business electronically.

Collection and use of online information

When you visit our websites, we will not collect your personal information unless you choose to use and receive online products and services that require it. All data capture uses up-to-date security mechanisms to ensure the integrity and confidentiality of information and systems.

Collection of IP address

Our web server(s) may automatically collect your IP address when you visit our websites (your IP address is your computer's unique address that lets other computers attached to the Internet know where to send data, but does not identify you individually). We use your IP address to help diagnose problems with our server and to compile statistics on site usage.

Use of cookies

Dubai Airports websites may use cookies. Cookies collect information about your travel activities and preferences that allows Dubai Airports and/or approved third party companies to engage with you through personalised, relevant adverts when you're browsing other websites and social media platforms.

Protection of personal information

The personal information you enter on our websites is only available to the authorised Dubai Airports employees who have a need to know it. It will not be available for public inspection without your consent. Also, no website user-information will be shared, sold, or transferred to any third party without your prior consent.

Important notice

Some of our websites link to other sites created and maintained by other public and/or private sector organisations. We provide these links solely for your information and convenience. When you link to an outside website, you are leaving the Dubai Airports website and our information management policies no longer apply.

Third party website disclaimer

Dubai Airports website may periodically provide links to third-party websites (Third-Party Sites). This Agreement governs this site only and not any third-party sites. Our decision to provide a link to a third-party site is not an endorsement of the content or services in that linked third-party site. Dubai Airports does not operate or control any third-party sites or any information contained therein. Dubai Airports makes no representation or warranty as to the availability or accuracy on information contained in any third-party site and expressly disclaims any responsibility for the content and the accuracy of the information provided in any third-party sites. You agree to hold Dubai Airports harmless and absolve Dubai Airports from any and all liability, losses, damages and/or expenses incurred in connection with your use of any third-party site. You further agree that Dubai Airports shall not be liable or responsible to you in any way for any products or services available on any third-party sites or any transaction carried out on or via a third-party site.  If you decide to access linked third-party sites, you do so at your own risk. You agree that Dubai Airports is not liable for any information obtained, viruses or malware, operational failures, interruptions of service or connection failures experienced due to your use of a third-party site. You should direct any concerns regarding any third-party sites to the administrator of the applicable third-party site. You expressly acknowledge that the security and privacy policies of any third-party site may be different to Dubai Airports' policies. You should refer to the separate terms of use, privacy policies and other rules posted on third-party sites before you use any third-party site.

External links from Dubai Airports website

• A "link" from the Dubai Airports website may be defined as:
• Hyperlinks activated by clicking on an image or text, leading to a web page that does not reside on the Dubai Airports website "explicit".
• Mention of URL address providing users with the address of a web page that does not reside on the Dubai Airports website "implicit".

• Other government departments in Dubai.
• Organisations that receive sponsorship from Dubai Airports or Dubai Duty Free (DDF) in the form of a financial grant, or a written contract by which DAC or DDF provides services in collaboration with the organisation to achieve a mutual goal related to DAC or DDF purpose.
• Local and international economic development organisations that assist Dubai Airports in promoting its business.
• All links to external sites may open in a new browser window, and will meet accessibility guidelines. Other than links to other governmental agencies, all links to external sites are approved by the Dubai Airports website coordinators.

External links to Dubai Airports website

• A browser or border environment should not be created around Dubai Airports content.
• The Dubai Airports logo should not be used without the permission of Dubai Airports.
• The site should not present false/inaccurate information about Dubai Airports services.

Governing law and Jurisdiction

All matters regarding the use of this website and or any related matter shall be governed by and construed in accordance with the laws and regulations of, and applicable in, the emirate of Dubai and federal laws of the United Arab Emirates.

The courts of Dubai will have exclusive jurisdiction over any claim arising from the use of this website and or any related matter, or related to, a visit to the website but we retain the right to bring proceedings against you for breach of the use of the website in your country of residence or any other relevant country.