Majed Al Joker

Majed Al Joker is the Chief Operating Officer of Dubai Airports. He was appointed to the position in early 2022 to oversee terminal service delivery, airside service delivery, the airport operations control centre, security, and safety & sustainability. In 2024, he assumed the additional responsibility of managing corporate resilience.

Majed possesses a wealth of aviation experience spanning over 22 years. He has a track record in critical operational roles within Dubai Airports, having served as Executive Vice President of Corporate Affairs since 2017, and as the Senior Vice President of Terminal Operations before that. Majed commenced his career at Dubai Airports as Vice President of Terminal Operations in 2008. 

Before joining Dubai Airports, Majed served as Deputy Director of Airport Operations at Abu Dhabi Airports Company (ADAC). He began his journey in the aviation industry at Emirates Group, where he served as the Outstation Airport Services Manager in Cairo, Bangkok, Dhaka, and Kuala Lumpur, and later became Emirates' Regional Manager - Airport Services (West Asia) covering 24 international stations.

He holds a Master of Science in International Business Management from Heriot-Watt University in the UK. In recognition of his skills and management acumen, he was awarded Best Customer Service Leader - Public Sector at the Customer Service Week Awards and Best Improvement Leader at the Hamdan bin Mohammed Smart Government Programme Awards in 2014. He was also named Industry Personality of the Year by the Resilience and Business Continuity community in 2017.

Majed’s influence in the aviation industry and key relationships with government departments have been vital in ensuring close cooperation and collaboration between all relevant stakeholders. His experience and understanding of airport operations and guest expectations have been instrumental in focusing Dubai Airports’ business continuity plans to include operational considerations, guest welfare and the airport community. Majed is a respected speaker, lecturer, and panellist, and actively engages in various industry-specific conferences. He play a significant role in shaping discussions and fostering valuable insights within these professional forums.