Flight status
All flight information in one place
Facilities & services
For any disability or impairment, find out how to access the support and assistance needed to ensure a smooth experience.
Passport control assistance
PODs can be escorted through passport control checkpoints through GDRFA’s dedicated counters with employees who are qualified to assist guests with physical and hearing impairments. In Departures, guests with wheelchairs will be taken directly through the lane by an attendant. In Arrivals, guests will be supported by airport employees, with signs providing directions to the dedicated lane.
Location
Arrivals and Departures at all terminals in DXB and DWC.
Customs declaration
Dubai Customs has dedicated counters with employees trained to help and interact with POD guests. Guests can collect the necessary clearance for transporting goods inside and outside of the Emirate of Dubai and reserve a customs inspection of their goods.
Locations
The dedicated counters can be found in Arrivals and Departures in all terminals at DXB and DWC.
Contact
Landline: +97144176882
Duty officer: +971565088482
Terms and Conditions
Commercial goods carried by guests should be appropriate for customs duty and VAT.
Some goods, such as cash and certain commercial goods, must be declared.
Documents must be provided and submitted to the customs authorities (invoice/packing list/no objection letter) if requested.
Smart Mobile App
iDeclare, available on the App Store, links with a declaration system allowing POD guests to securely submit a customs declaration on the go. This provides a quick and secure transfer of information to guests on customs rules and regulations, helping to reduce waiting times. The app can also take a photo of any goods and automatically describe the items.
More Information
Please visit Dubai Customs’ FAQ page for more information.
Wheelchair service
Wheelchair services are provided by dnata to assist departing guests from the kerb (Terminal 3 only) or check-in counters (Terminal 1 and Terminal 2), until their boarding gate. Guests can request the service when booking their ticket, or at the dedicated airline check-in counter. Arriving guests should identify themselves to the attendants at the arrival gate if they have booked for assistance.
dnata’s team is trained and certified to provide assistance based on US standards (Air Carrier Access Act) and may use equipment such as wheelchairs, leg support, infant belts and buggy cars. If a guest needs to check in their personal wheelchair, it will be tagged and a dnata wheelchair will be offered for the journey through the airport.
Suitable wheelchairs
dnata offers STAXI with a baggage stowage area beneath (width: 27”, length: 39”) as well as conventional wheelchairs in three sizes (Width: 18”, 22”, 24”).
Costs
Services are free for people of determination.