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PODs can be escorted through passport control checkpoints through GDRFA’s dedicated counters with employees who are qualified to assist guests with physical and hearing impairments. In Departures, guests with wheelchairs will be taken directly through the lane by an attendant. In Arrivals, guests will be supported by airport employees, with signs providing directions to the dedicated lane.
Location
Dubai Customs has dedicated counters with employees trained to help and interact with POD guests. Guests can collect the necessary clearance for transporting goods inside and outside of the Emirate of Dubai and reserve a customs inspection of their goods.
dnata’s team is trained and certified to provide assistance based on US standards (Air Carrier Access Act) and may use equipment such as wheelchairs, leg support, infant belts and buggy cars. If a guest needs to check in their personal wheelchair, it will be tagged and a dnata wheelchair will be offered for the journey through the airport.
dnata offers STAXI with a baggage stowage area beneath (width: 27”, length: 39”) as well as conventional wheelchairs in three sizes (Width: 18”, 22”, 24”).